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Utkarsh Sankhe posted a blog post How To Start the Perfect Call Center There’s something to be said for selecting the perfect call center space. A range of diverse considerations need to be taken into account to ensure you and your employees...

Call center jobs can be both enjoyable and a great way to earn above average pay. Over the last few years the call center industry has continued to grow, adding more jobs and expanding to include telecommuting an independent contractors. The competition...

Great Gift Ideas for Kids | Holiday Gift Guide 2016 3DLIGHTFX 3D Deco Lights are the perfect gift this holiday season. They have a full range of comic book, super hero, Disney Princess, sports and car lights that look as though they are popping right...

Quora is one of the most popular Q&A sites today. On our Quora profile, we get lots of questions about outsourcing, call centers, and BPOs everyday. Here’s one of Magellan Solutions’ answers to a question posted on Quora (What are the pros and cons...

Tailor your contact center RFP document to select the perfect partner for your specific goals. As your company grows, expanding your brand’s call center operation is crucial to maintaining a high standard of customer service. However, the process of...