Mycustomer.com

With hundreds of different metrics available, how can you be sure you are using the right data to make smarter decisions? Our Board of Experts have come together to provide you with this shortlist the valuable metrics they rely upon. As we’ve said before...

DALLAS, June 18, 2016 /PRNewswire/ -- Securus Technologies, a leading Provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring announced today that it has achieved a Net Promoter score of...

Earlier this year, we featured the 10 winners of our Customer Experience Champion (CXC) awards. Leaders across a variety of industries, they each show innovation in their approach to CEM. For the CXmas season, we reflected back on our winners and identified...

Thanks to handy software tools, customer support teams are flush with different metrics and numbers to gauge performance. While Net Promoter Score commands most of the attention, you should keep your eyes on these metrics when looking to offer a world...

Scalable BPaaS Translation Solution Scales to 5,600 users; Reports Market-Leading Net Promoter Score of 72 WALTHAM, Mass. – March 08, 2017 – Lionbridge Technologies, Inc., announced 2016 results for Lionbridge onDemand, its Business Process as a Service...