Managingcommunities.com

In 2010, Giffgaff launched a customer support community that today is the source of nearly all of their customer support. Customers get answers to their questions in this community in an average time of three minutes. Most of us wait longer on hold with...

Hank Berkowitz, Naylor, LLC “When you come to a fork in the road, just take it.” That advice (later turned into a book) came from baseball legend, Yogi Berra. But that’s the approach many associations seem to be following when it comes...

What should you do if you want to become the best at what you do? There’s probably a long list, with lots of options. One thing we’re particularly fond of at Buffer when it comes to improving ourselves is listening to podcasts relevant to our niche...

CYNOPSISDIGITAL 06.30.16 Good morning. It’s Thursday June 30, 2016, and this is your first early morning digital briefing. TODAY’S CODEBREAKER Software as a Service: Software as a Service (or SaaS) refers to a model in which a third party licenses...

Public Relations has always been an important contributor to any company’s branding and marketing efforts. According to the Global Communications Report, the industry is expected to reach $20bn by 2020. Further, the industry is largely controlled by...