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Cultural Identity in Third Culture Kids When you ask my seven year old daughter: “Where are you from?” she will proudly tell you that she is from Belgium.  On our holidays in Belgium though, the same question is answered with: “I am from Thailand.” ...

If the key role of enterprise-architecture is that things work better when they work together, on purpose, how do we make that happen? And what happens when they don’t? (What follows here references various Tweets to, about and from the Australian airline...

DeafDigest Blue – March 2, 2014 Blue Edition              Barry Strassler, Editor http://deafdigest.com – updated every Monday America’s Unique Deaf Stories; subscription...

It can be said that customer service training is the blueprint for your entire support process. When absent, your team operates without a game plan to consistently deliver good service to your customers. While a big part of creating a stellar support...

FORTUNE — A luxury suite at the W Hotel in Dallas is as good a place as any to conquer the world. At least it seemed that way in 2007 when Tobechi Onwuhara got the crew together. They’d meet there often, seven or eight of them. Some had nicknames...