Insidecxm. Providing you with the resources needed for learning about the latest Customer Experience Management (CXM) strategies & trends...
Insidecxm. Providing you with the resources needed for learning about the latest Customer Experience Management (CXM) strategies & trends...
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In the past, we scoured the interwebs for those who are influential and knowledgeable about topics such as Big Data, Analytics, Mobility, Cloud Computing, Finance, Sales and Marketing, and Human Resources…and we’ve done it again...
With an influx of data on the web due to the explosion of social media users, it can be quite hard to filter those that offer valuable insight. It is easy to be read but hard to be noticed and more importantly, followed. Much has been written and said...
WABAN, Mass., May 5, 2015 /MILITARY-TECHNOLOGIES.NET/ -- Temkin Group released new research, Social Media Benchmark Study, 2015. This annual study examines 10,000 U.S. consumers' use of several different social media sites, on computers and mobile devices...
Best of Breed Startups Often Initially Differentiate And Delight Customers With Extreme Customer Centricity The journey to an initial public offering (IPO) often brings an intense customer-centric culture and focus that separates the startup vendors...
Tahzoo is kicking off our new customer experience initiative. Before you choose us (and you should) one of the first things to consider is: what does Tahzoo offer that is unique—or, at least, differentiated—from other firms like us? We think of ourselves...
SOCRATES is an international, refereed (peer-reviewed) and indexed scholarly hybrid open-access journal in Public Administration a...
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Learn About Customer Experience Management (CXM)
Providing you with the resources needed for learning about the latest Customer Experience Management (CXM) strategies & trends from industry experts.
Exceptional Customer Experience Begins With Employee Engagement
Paige O'Neill reviews and discusses the merits of Lior Arussy's customer experience topics in his book "Exceptionalize It!"
Heuristics Archives | Customer Experience (CXM)
As we have adapted over time – humans have developed a number of decision making shortcuts or Heuristic. We use these to speed up the decision making process. Heuristics usually govern automatic, intu...
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