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2014 Temkin Group CX Vendor Excellence Award Winners
via experiencematters.wordpress

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...
The Software Tools That Make Adobe Systems Successful
via blog.whatasoftware

Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time and achieve greater...
IBM Wants Your CEO To Embrace The Future — And It Will Do All The Hard Work
via ebests

Executives with a capital "C" in their title generally don't have a clue on how to adjust to the social, mobile, and cloud-based business world. Now IBM wants to help these Luddite execs adapt -- by plunking them down into a new lab where it will show...
Unpacking the Top 10 I/O Psychology Trends for 2014
via neoacademic

Each month, the Society for Industrial & Organizational Psychology releases a newsletter describing current events in I/O Psychology. In the February issue, I noticed a brief article on an intriguing little study conducted by the SIOP Media Subcommittee...
Big Data – Big Hype Or Big Value
via venturesafrica

“As big data continues to grow, the most successful, competitive organizations will be the ones with the ability to turn that data into game-changing paths to new revenue opportunities and operational effectiveness.” - Booz Allen Hamilton...

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Need to Measure and Assess Artificial Intelligence and Decision-Support Systems

Set out below are extracts from Artificial Intelligence is Hard to See, a post by Kate Crawford and Meredith Whittaker. AI refers to artificial intelligence and boldface text is taken from the article. AI and decision-support systems are reaching into...
EEOC, Systemic Investigations, and Assessments

The Equal Employment Opportunity Commission (EEOC) issued a review of its systemic program titled "Advancing Opportunity" in July 2016. The review marks the 10th anniversary of EEOC's 2006 Systemic Task Force Report. According to a press release accompanying...
Online-Only Employment Application Processes Systematically Discriminate Against Poor

The use of online employment application processes as the sole means to apply for jobs systemically discriminates against persons of lower socioeconomic status, many of who are protected classes under equal employment opportunity (EEO) laws. The discrimination...
A Fool With A Tool Is Still A Fool

In the June 22, 2015 cover story for Time magazine, "Questions to Answer in the Age of Optimized Hiring," author Eliza Gray asks, “Are we truly comfortable with turning hiring–potentially one of the most life-changing experiences that a person can go...
The LAST-2 Not the Last One

On Friday, June 5, 2015, a federal judge found that an exam for New York teaching candidates was racially discriminatory because it did not measure skills necessary to do the job. The exam, the second incarnation of the Liberal Arts and Sciences Test...

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Employment Testing: Failing to Make the Grade

On Friday, June 5, 2015, a federal judge found that an exam for New York teaching candidates was racially discriminatory because it did not measure skills necessary to do the job. The exam, the second...
Employment Testing: Failing to Make the Grade: December 2013

The Oxford English Dictionary defines snake oil as "a quack remedy or panacea." The origins of snake oil as a derogatory phrase trace back to the latter half of the 19th century, which saw a dramatic ...

Employment Testing: Failing to Make the Grade: Lovin It (Or Not) - McDonald's and the NLRB

The National Labor Relations Board (NLRB) announced on July 29, 2014 that its Office of General Counsel (OGC) authorized the filing of admi...