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Customer Service Life. Identifying Our Customers And Serving Them Better

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Reviewing “The Effortless Experience”
via communicatebetterblog

This post originally appeared on the FCR blog on December 14, 2016. Click here to read the original. I’ve often heard concepts from The Effortless Experience quoted in presentations, webinars, and blogs. Since it’s release, it has quickly become a must...

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3 Ways to Not Pass the Buck in Customer Service - Customer Service Life

Waiting in line to buy a pre-made turkey and cheese sandwich at the Denver airport today, I witness one of the most common customer service [...]
I Got Flipped Off – And I Deserved It - Customer Service Life

This post was originally posted on the FCR blog on September 23, 2015. Click here to read the original. Flipped Off I got flipped off [...]