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Jeanne Bliss’ new book Chief Customer Officer 2.0 – How to build a Customer-Driven Growth Engine is out. Download the first chapter for free here. Senior executives should know before they decide on a Chief Customer Officer, that this position requires...

The majority of businesses now have an online presence. This means that you are facing competition on all sides from other online competitors in your industry. Customer service is often cited as one of the key means of growing and sustaining your business...

In today’s dynamic business environment, the one thing that should be of constant importance is the value of the customer as the lifeline of any organisation. Although many executives and business leaders are likely to agree with this notion, very few...

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. You can watch it now. Chief Customer Officer 2.0 In Jeanne’s new book,...

Image courtesy of potiondesign Is your entire company – executives and employees alike – aligned with and around the customer? Do they know who your customers are? Do they understand the customer experience? How are you getting employees immersed in...