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For brands and organizations seeking to establish a better connection with consumers and their customers, mobile isn’t just another communication channel; it’s now a global lifestyle. According to a recent Nokia study, most mobile users can...

ICYMI, the ICMI (International Customer Management Institute) conference in Orlando was more magical than Epcot. Not quite as magical as Disney World–c’mon, it’s the most magical place in the world–but still a great insight into the world of call centers...

Given the wealth of information available online, today’s consumers are more informed than ever before. This has resulted in a drastic shift in consumer power and has altered the selling process by placing a greater emphasis on the customer experience...

Digital multimedia has evolved yet again. We’ve recently observed the explosion in popularity of podcasting, especially among business influencers and their audiences. The medium has been growing steadily year over year, and many listeners credit their...

We are at the end of another great year and if we take a quick look at 2016 we will find out a lot of great moments. 2016 was a great year with a lot of new features and tools that were launched by all the top social media networks like Facebook, Instagram...