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If There Were a Customer Service Olympics, Which Communication Channel Would Take the Gold?
via heywire

The 2016 Summer Olympics in Rio are almost over. Did you watch it? There was a lot of good competition – from the different countries and athletes fighting for the gold, silver, and bronze to the different sports competing for viewers’ attention. My...
Global messaging leader Clickatell announces new $12 million funding round to support continued expansion and innovation
via clickatell

Company’s personalized priority messaging platform is powering greater customer engagement and more helpful brands worldwide Redwood City, CA – Clickatell, the global leader in Personalized Priority Messaging as a service, today announced...
Huge Missed Opportunities for E-Retailers to Use SMS to Engage
via digitalmarketingmagazine

OpenMarket, a leader in enterprise mobile engagement, today announced the results of its Retail Mobile Messaging Report conducted by Internet Retailer, which polled 100 e-commerce retail professionals about their use of SMS messaging for customer engagement...
Friday Wrap #189: Facebook’s Workplace, Wells Fargo’s crisis plan, consumers’ cross-platform habits
via holtz

I extract items for the Friday Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing. News Facebook’s Workplace arrives—In tests it was called Facebook at Work, but now that...
Kill Email, Or Leapfrog It?
via itclips

Email is a problem. But what kind of problem? That depends on the workplace. And two very similar companies are coming up with very different solutions. Tiny Speck, which is opening its work-collaboration service, Slack, to the public on Wednesday...

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