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Customer Service Employees are Among the Least Engaged: What’s One Way to Change That?
via b2cmarketinginsider

A new report from Quantum Workplace shows a disturbing statistic for one of the most important departments in any organization. The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human...
Customer service employees are among the least engaged: what’s one way to change that?
via engagecustomer

A new report from Quantum Workplace shows a disturbing statistic for one of the most important departments in any organization. The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human...
Digital, Virtual, In-Person: Creative Approaches to Engage Utility Customers
via military-technologies

Interview With David Koogler, Vice President, Member and External Relations, Rappahannock Electric Cooperative MIAMI, FL--(Marketwired - January 05, 2016) - Customers are happiest when they are in control of their energy use and in communication with...
NextGen CX For The Digital Age – It’s Key to Business Survival
via execsintheknow

The following is a guest blog written by Ted Hunting, Senior Director, North America Marketing and Global Demand Generation, at Genesys. Learn more about Genesys by visiting their website. To hear more about this topic and others like it, join us at...
The future of mobile messaging in connecting with customers [Q&A]
via betanews

In the past few years mobile has become the preferred communication channel as consumers demand fast, easy access to information. But how will mobile develop in future? Can we expect to see more apps, a switch towards mobile friendly websites, or even...