Blog.genesys.com

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age In the new digital age, customers hold all the power and businesses around the world are sitting up and paying attention...

Winners were also recognized for eNROllment in the Genesys Customer Advocacy Program (GCAP), an online community for customers to promote successful initiatives, gain INSIGHTs into industry News and trends, and network with thought leaders and peers...

Bangalore, Karnataka, India Hutch Sri Lanka in collaboration with Genesys and IT Connect Sri Lanka announced the launch of a new Customer Experience Platform baptised “Project Fusion.” The new Customer Experience Platform will ensure Hutch Sri Lanka...

Tweet IBM and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the...

Omnichannel customer experience software provider Genesys yesterday announced an integration with Microsoft’s Skype for Business to deliver customer engagement, contact center and unified communication solutions from the Genesys Customer Experience Platform...