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Engineering has historically always been of great importance, but perhaps more than ever in today’s advanced, digital world. The next generation of engineers will be responsible for creating innovative new designs that benefit humanity, reimagining the...

Southcoast Health proves you don’t have to go far to receive care that goes “above and beyond”. The organization’s exceptional standards—driven by core values of engagement, accountability, support and innovation—are upheld across its multiple locations...

Driving for good! That’s our mantra this October when we kick-off our 2nd annual Avaya Charity Golf Tournament. This year, the tournament will hit the links at Pinehurst Golf Resort in Pinehurst, North Carolina on October 7th, 2019. Golfers of all skill...

In George Orwell’s epic novel 1984, our protagonist Winston Smith is constantly aware that he must toe the government’s line because “Big Brother is watching.” When Orwell’s dystopian work was first published in the middle of last century, the technology...

Are organizations attempting to use artificial intelligence (AI) in the contact center? Yes, without a doubt. New research from Vanson Bourne shows that almost all (94%) of organizations recognize the ability of AI to improve contact center performance...