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As vice president of global professional services, Kristina Lengyel is responsible for driving the strategy to deliver exceptional services to the growing Kronos customer base, while driving high customer satisfaction and loyalty world-wide. She has...

We’re already down through the first quarter of the calendar year 2016. This month, we’ve seen Google announce Android N, Apple launch a new, smaller smartphone. But what about Microsoft? Well, Build 2016 is here. The annual conference of the world’s...

Multiple times companies end up getting distracted in the fluff of the service and forget to understand the basics of customer service or small and simple steps that make the actual impact. CUSTOMER EXPERIENCE AMBIGUITY Large multinational firms and...

SuperHippo Games, based in Ireland, released Pirate Legends TD late last week in the Play Store. Yes, I know what you are thinking. There are an abundance of tower defense games out there. However, few of them take place on the high seas and are full...

Cindy Chan is the founder of Dotoly, a store that sells animal-inspired jewelry, gifts and home decor at affordable prices. After selling her products through multiple marketplaces, in her own physical store, and now an ecommerce store, she has a lot...